We were aware that there were more wristbands in circulation than the maximum capacity of the Spa. we do not know how this happened but we believe we may have been victims of ticket forgery due to the advance sell out of the event & the popularity of the headlining band.

We apologise for the inconvenience that this caused. The event was not oversold and we are surprised about this as you are. the previous capacity problem in April almost bankrupted the event, so we would not deliberately do anything to jeopardise the of the event or the satisfaction of our customers.

Anyone that has received a non-entry receipt will be contacted as soon as possible.